Apple started training AppleCare staff features of work with the iOS 7 operating system , the release of which is expected in mid-September, reported by 9to5mac , citing a source familiar with the situation .
Information for staff training comes branded stores using Apple’s internal service RetailMe, which have access to only employees of the company. Typically , the training begins at the Apple Store a few weeks before the start of the new product. It is assumed that the official launch of iOS 7 will be held simultaneously with the next-generation iPhone .
Apple is asking employees to pay attention to the technical support services , and Find My iPhone Activation Lock, designed to protect mobile devices from theft. In the tutorials also focuses on the photo sharing via iCloud, the new camera interface , the control point , AirDrop, iTunes Radio and updated browser Safari.
This year, Apple has ordered that all employees who do not work full-time , the second week of September, the whole work shift. On the support of mobile OSes were transferred employees AppleCare, specializing on the Mac desktop platform and OS X. They will also take calls and advise customers on iOS 7.
Apple expects that new users will confuse the new mobile platform design , and technical support calls shaft collapses . Employees must tell clients that the operating system is running as before , although it looks different now .