Indices of American Customer Satisfaction Index (ASCI) published what is believed to be the degree of customer satisfaction by leading companies in various sectors of the economy. To rank is polling 70,000 consumers in the United States. Each year, the American people express their opinions, in particular, and on mobile phones and smartphones from leading manufacturers.
Over the past year, U.S. consumer satisfaction with mobile phones and smartphones in general (their reliability, quality, convenience, cost, etc.) increased by 2.7% (from 74 to 76 points on a 100-point scale). If we consider the individual brands, consumers are still more satisfied with the iPhone, other than mobile phones and smartphones. However, over the past year, the level of satisfaction with smartphones Apple fell 2% from 83 to 81 points. If you take the various types of products to Apple, computers, laptops and tablets the company received a higher score (86) than the iPhone.
On this case, Apple’s rivals within the section of smartphones and cell phones are usually not asleep. Samsung customers are glad with their units by using seventy six factors, which is 7% greater than ultimate 12 months. Pride with Motorola merchandise elevated via 5% to seventy seven factors. Nokia additionally delivered 1% and stood at round seventy six factors.
Depreciation of consumer delight was once noticed in merchandise of LG and HTC. However the degree of pride with BlackBerry shouldn’t be modified, ultimate at round sixty nine factors