It seems a paradox but it really is a serious problem for Samsung, once certified the new secure units for sale, new cases start coming Samsung Galaxy Note 7 burning. The last known case was that of a user who suffered burns on his fingers and vandalizing his MacBook Pro when loading the device.
From Samsung point to external heat as main problem and not a hardware failure, something that draws much attention since the temperature should be high to cause the Samsung Galaxy Note 7 exploded in the room of this user.
A serious problem in every sense, both for the brand that will see its prestige, shares traded and user confidence are so ground after putting on sale a terminal which ensure that all safety issues were resolved.
The case of Hu Renjie, a young man who bought this weekend Samsung Galaxy Note 7 “safe” units watched the smartphone exploded while it was connected to a MacBook Pro during charging. This caused damage to his fingers and Apple laptop.
The incident caused minor injuries to two of his fingers and burned his Apple Inc. MacBook. A Samsung representative visited him soon afterward and asked to take away the phone, he said, but he declined the offer because he doesn’t trust the company to reveal the reason for the fire, and plans to publicize the issue.
Hu Renjie contacted with Samsung to quickly explain what happened and a representative of the brand traveled to his house to see what had happened. After the first inspection, the representative of Samsung asked Hu Renjie to be the Samsung Galaxy Note 7 to examine more carefully where the owner refused.
The reason that Rienji Hu refused to deliver the Samsung Galaxy Note 7 is because he fears the truth of why your phone exploded if it was verified as safe unit may never be known. Samsung meanwhile insists that the possible reason was the external heat and not a hardware failure.
(Source: CNN Money)