Apple Official Letter about the iPhone Reception Problems


Pricey customers, iPhone four was once essentially the most a hit product launch in Apple's historical past.It was once regarded as by means of critics w
orldwide as the perfect smartphone ever, and customers have instructed us that love him.
 So we had been stunned to learn reviews of 
reception issues, and we instantly began to analyze. Right here's what we realized.


To start, pick up almost every phone in a way reduces the receipt of 1 or more notches. This is true for 4 iPhone, iPhone 3G, as well as many mobile Droid, Nokia and RIM. But some users have reported that the iPhone may fall 4 of 4 or 5 bars when required to cover the black stripe in the lower left of the metal band. This is a much bigger decline than normal, and therefore some have accused iPhone antenna designed to have four so bad.

At the same time, we continue to read articles and get hundreds of emails from people who say that the reception of the iPhone 4 is bett
er than the iPhone 3G
and I'm happy. T
his corresponds to our experience and our tests.
 What can explain this?

We discovered the cause of this dramatic decline of the notches, and is simple and surprising.

Upon investigation, we were amazed to discover that the formula we use to calculate the bars that indicate signal strength display is completely wrong.
 Our formula, in many cases incorrectly displays in more than two notches due to a given signal strength. For example, we see four bars where you should see two bars. When users observe a fall several notches when they grab their iPhone in a certain way, it is more likely to be in an area with very weak signal, but they do not know why 
we mistakenly viewing 4 or 5 bars. The sharp drop in marks is due to the fact that their number has never been real high from the beginning.

To resolve this problem, we are adopting the formula that AT & T has recently recommended to calculate the number of marks to be displayed for a given signal strength.&#016
0;The real power of the signal remains the same, but 
the bars of the iPhone will be displayed more accurately, giving users a better indication of the reception available in a given area. We are also making the notches 1, 2 and 3 higher to make them more visible.

a free update software
 in a few weeks that incorporates the correct formula. Since this error is the original iPhone, this software update will be available for the iPhone 3G and iPhone 3G.

We returned to our laboratories and we retested everything, and the results are the same, the wireless performance of the iPhone 4 are the best we've ever provided. For the vast majority of users were not affected by this problem, this software update will only make the bar more accurate. For those who have had problems, we apologize for any anxiety that may have caused.

As a reminder, if you are not completely satisfied, you can return your iPhone free at any Apple Store or Apple Online Store within 30 days of purchasefor a full refund.

We hope that as much as we love the iPhone 4.

Thanks for your patience and support.


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