Early rumors stated that AT&T was considering stop selling the Samsung Galaxy Note 7 due to the difficulties in terms of safety of users, after it was known that their devices could explode and catch fire, the company finally came up with the decision to do so after a replacement Note 7 caught fire, T-Mobile follow with the same decision no long after AT&T.
After the launch of the Galaxy Note 7, the first fire incidents occurred in the battery of the device. Samsung then started a full recall action, with the new devices should the problem actually no longer occur. Samsung itself has announced in an opinion on the latest incident to investigate this as soon as possible and cooperate with the consumer protection authority CPSC, which is investigated the situation.
Bloomberg spokesman Fletcher Cooper report did not comment on AT&T sales. The second-largest US network operator has been offering alternative devices to its customers for a long time if they no longer want to use their Galaxy Note 7.
AT&T statement issue via email about the decision:
Based on recent reports, we’re no longer exchanging new Note 7s at this time, pending further investigation of these reported incidents. We still encourage customers with a recalled Note 7 to visit an AT&T location to exchange that device for another or other Samsung smartphone of their choice.
Meanwhile John Legere, president of T-Mobile, said via Twitter that paralyzed the replacement program and sales of Note 7 in a preventive act. In a statement, the operator said, “we encourage users to stop using and turn off the phone and return it replaced.”
In addition, T-Mobile will not only allow you to change the device for any other, but users who acquired the pre-order will allow them to stay with Netflix subscription, bracelet Gear Fit or microSD card may have received gift . In case you have acquired a specific accessory Note 7 may return it and get the money spent.
If this decision extends to other carriers worldwide, Samsung could soon be in very serious trouble. If the return of millions of terminals was not enough, we can not even imagine what would happen if even a single unit of this “dangerous” Samsung smartphone will not be sold.