An iPhone X exploded a few days ago after being updated to iOS 12.1. Apple’s response did take long after the incident.
The owner, Rahel Mohamad shared his story on the web, stated that his iPhone X started to emit smoke and then explode immediately after being updated by iOS 12.1:
“This year early January I bought the iPhone and have been using it normally.” he said. The iPhone X was in process of getting updated to iOS 12.1 when Mohamad, as is standard practice, put it on charging. “Dark grey smoke started coming from the phone. The update was completed and as soon as the phone turned on it started to smoke and caught fire.”
Even if the man talks about iOS 12.1, the fact that the iPhone went into focus immediately after the update is very probably just a coincidence. Mohamad claims he was using the original power supply and cable when it overheated so much to catch fire.
Apple asked the customer to send the phone to investigate the causes of overheating and the subsequent explosion.
Apple asked him to send the phone so that the company can investigate the case. For the time being, Apple has limited itself to replying that “… this is an unforeseen behavior on which we will investigate“. We’ll know more, perhaps, in the coming days.